Every company has their own definition of a managed service. This is ServerCentral’s.
[10:45] jamiefaithlowe: i need a fun fact about your dog for your picture caption.
[10:47] Lorenzo Martinez: my wife can't tell who snores louder, me or Frances.
[10:47] Lorenzo Martinez: and in the summer, we take her to all the street fests. she gets all the petting.
[10:58] Lorenzo Martinez: actually, i wish i knew how much attention bulldogs got from women when i was single.
[10:58] Lorenzo Martinez: don't print that.
Name: Chris "The Centaur" Dunn
Worked at ServerCentral since: 2011
Years of experience: 40+
CD:*BUZZ* Please replace this broken hard drive.
*BUZZ* Please interconnect these two rack switches that are in the same rack.
*BUZZ* Please see why my server won’t boot.
*BUZZ* Please interconnect these two rack switches that are across the room from each other.
*BUZZ* Please hook a KVM spider to my server and make sure its turned on.
*BUZZ* Please interconnect these two rack switches that are in different computer rooms.
*BUZZ* Please help us figure out why this switch port does not work.
*BUZZ* Please interconnect these two rack switches in different data centers.
*BUZZ* Please construct this 20-cab cage and have it ready in 4 days for a deadline.
*BUZZ* Please configure all the rack switches so they talk to each other and have good link lights.
*BUZZ* Please replace this broken hard drive.
BB: Things never get boring around here. I’ll move from a Linux install to a RAM upgrade to running fiber all before lunch. Every ticket that comes in has different requirements, priority, and difficulty. Thankfully we have such a wide pool of knowledge on hand from the various techs on duty that we rarely get stumped.
This week I went to a talk on cybersecurity at Chicago Ideas Week. Here's what I learned from the former commissioner of the NYC police department, a Harvard Law professor, the global head of cybersecurity at Palantir, the cofounder and CTO of HackerOne, the founder and CEO of WISeKey, and the general counsel for Wikimedia:
Servers don't break at convenient times, either. Often it's at 2 AM, rush hour, or the moment you sit down to watch a new episode of Rick & Morty.